Frequently Asked Questions
Answers to common tax and compliance queries.
Browse topics below or use search to quickly find what you need. For questions specific to your case, please reach out to our team directly.
Who should file an Income Tax Return through TaxHelperToday?
Any individual or business that has taxable income in India can file through TaxHelperToday. We work with salaried employees, freelancers, consultants, NRIs, and small businesses that prefer CA-led filing instead of doing it alone.
What documents do I need to get started?
Typically you will need your PAN, Aadhaar, Form 16 (if salaried), bank statements, investment proofs, and details of any additional income such as rent, capital gains, or interest. Our team shares a checklist based on your profile.
Which ITR form should I file?
The ITR form depends on your income sources and amount. ITR-1 is for salaried individuals with income up to ₹50 lakhs, ITR-2 for individuals with capital gains or multiple properties, ITR-3 for business income, and ITR-4 for presumptive taxation. Our CA will determine the correct form for you.
What is the deadline for filing ITR?
For individuals, the deadline is typically July 31st of the assessment year. However, if you miss this deadline, you can file a belated return by December 31st with a penalty. We recommend filing before the deadline to avoid penalties and ensure faster refund processing.
How long does it take to get a tax refund?
After e-verification, refunds are typically processed within 20-45 days by the Income Tax Department. If you have a valid bank account linked to your PAN, the refund is credited directly. We help track your refund status and ensure all documentation is in order.
How does TaxHelperToday keep my data secure?
We use secure, access-controlled workspaces, follow internal confidentiality protocols, and only request information that is required for compliance. You can choose preferred channels for sharing sensitive documents.
Are the CAs qualified and registered?
Yes, all Chartered Accountants on our platform are ICAI-registered and have valid practice certificates. We verify credentials before onboarding and maintain strict quality standards. You can request to see your CA's credentials if needed.
Will my financial information be kept confidential?
Absolutely. We follow strict confidentiality protocols as per ICAI guidelines. Your information is only shared with your assigned CA and support team on a need-to-know basis. We never share your data with third parties without your explicit consent.
How long does it take to file my return?
Once we receive your complete information, most individual returns are prepared within 24–48 working hours. Timelines for business and complex returns are shared at onboarding.
What is the step-by-step process for filing?
Step 1: Share your documents and answer our questionnaire. Step 2: Your assigned CA reviews and prepares your return. Step 3: You review the draft return and approve it. Step 4: We file it with the IT Department and provide you with the acknowledgment. Step 5: We help with e-verification.
Can I revise my return if I made a mistake?
Yes, you can file a revised return within the assessment year or before the end of the relevant assessment year. We help identify errors and file revised returns when needed. There's no limit on the number of revisions, but it's best to get it right the first time.
How do I e-verify my return?
E-verification can be done through Aadhaar OTP, Net Banking, or by generating an EVC through your bank. We guide you through the process and ensure your return is verified within 120 days of filing to be considered valid.
Can you help if I have already received a notice?
Yes. We review the notice, retrieve relevant filings and data, and then help you draft a response and plan the next steps. Representation in front of authorities can also be arranged where required.
What are your support hours?
Our support team is available Monday to Saturday, 9 AM to 7 PM IST. For urgent matters, you can reach out via email and we respond within 24 hours. Premium plan subscribers get priority support and extended hours.
What is included in the pricing plans?
All plans include CA-led return preparation, accuracy guarantee, e-filing support, and basic notice assistance. Higher plans include priority support, year-round consultation, GST filing, and dedicated CA support. Check our pricing page for detailed comparisons.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets. Payment is required before we begin preparing your return. We also offer installment options for business plans.
Still have questions?
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